For All Brands of Pet Containment
Independent Support for Compatible Products
Are you the owner of an Invisible Fence® brand system? CT Pet Fence is dedicated to providing our customers with outstanding customer support and keeping pets safe – now, we extend the same services to you!
Though we are not associated with Invisible Fence®, we can provide independent support for Invisible Fencing products, and most other electric pet fence systems such as DogWatch®, Dog Guard®, Innotek®, etc. We can repair wire breaks and exposed wires, or provide troubleshooting support and general maintenance.
Compatible Products
Our Pet Stop® receiver collars can be programmed to work with Invisible Fence® (as well as other electronic pet fencing brands), and for people who already own an Invisible Fence® underground pet fence system, we have Invisible Fence® compatible batteries and receiver collars.
Support All Brands
CT Pet Fence is a professional installer of Pet Stop® electric dog fence systems but our support doesn’t stop at Pet Stop branded equipment.
- Repair and Wire-Break Service
- Upgrade to Pet Stop (Trade in specials for older systems)
- Compatible Batteries and Collars (Cheaper alternative for other brands)
Try this First
If the collar beeps, then we know: The batteries are still good. The transmitter is sending out its signal. (Click for more info)
If you are troubleshooting an escape problem and are in this situation, you are fortunate – there are only a few possibilities left:
collar too loose (highly likely)
collar beeping but not shocking (rare, but not impossible)
collar shocking but set too low
(unlikely if training was completed and dog has been avoiding fence consistently for a period of time)
If the collar is too loose:
There are several key things to check regarding collar contact. Keep in mind that long hair and or thick undercoats increase the chances your problem will be with collar contact.
(collar should be close to chin and by ears, because that is the thin part of your dog’s neck)
Here is a collar contact test and solution by a long-time fence professional:
Be sure to have the collar snug, and sitting fully forward on the neck (at the ears) by pulling the fat and fur backwards using your left hand, (towards the tail), AND, with your right pointer finger, pulling the nylon forward at the top of the neck.
Next (and MOST IMPORTANT), gather and pull the (underside) fat and fur of the neck backwards towards his tail, pull the receiver box away from the neck AND forward towards the nose – RELEASE the receiver/collar first and THEN release the fat and fur.
Now, REMOVE ENOUGH SLACK, to provide a light contact with the PROBES TO SKIN. This will ensure that the collar is held and pushed fully forward towards the SMALLEST CIRCUMFERENCE AREA, disallowing movement, and therefore, collar-loosening. Lets call it the “‘FAT FREE’ Collar adjustment technique”! This allows a more consistent light connection with the neck, making sure that the correction level raising during training remains incremental to your pets’ experience and it will help keep a high level of respect for the fence by your pet in the future .
If you are having problems with contact, we highly recommend using spring loaded probes to help get through thick under coats.
As with any collar, do not leave it on longer than 12 hours at a time in the same position to avoid causing neck sores.
If it does not beep: (Click for more info)
You might need to purchase new batteries.
Another check worth doing (if there is no beep at the wire) is to move the receiver close to the transmitter and see if you can get a beep – that would show a live battery and active collar.
My rechargeable collar has been sitting unused for a few months and won't charge or turn on. Is it broken?
Not necessarily! When a collar sits unused for an extended period, its battery can drop into a deep sleep mode to protect itself. If it doesn’t seem to respond when placed on the dock, try reset-charging it:
- Leave the collar on the charger for 1 to 2 hours.
- Remove it from the charger and wait 10 seconds.
- Place it back on the charger.
This short pause resets the charging sensor and usually kickstarts a normal charge cycle. If the indicator light still doesn’t turn on after trying this, reach out to our team and we’ll get you sorted out!
Product Questions
How is Pet Stop different than Invisible Fence and other companies?
No other system can match the range of patented, customizable features and expert training offered by Pet Stop®. We provide extensive hands-on training, which, combined with Pet Stop’s highly customizable systems, produce a 99.6% successful containment rating – the highest in the industry. Competitor systems are notorious for blind spots and holes, but only Pet Stop’s Tri-scann®;Omni-directional Antenna offers a full 360° of protection for your pet, ensuring they remain safe in your yard and out of your trash.
Founded in 1992, Pet Stop® is managed by a team of industry pioneers with the most experience and highest pet aptitude in the business. Only Pet Stop® combines our genuine love of pets with in-depth knowledge and commitment to technology to produce the finest, most reliable pet containment system in the world.
Are your products compatible with other systems?
Yes. Pet Stop® is compatible with most other pet containment systems available on the market today, including Invisible Fence®.
Do you offer indoor systems?
Absolutely. Our indoor system is every bit as effective as our outdoor electronic fence system, but operates on a slightly different principle. The indoor unit is designed to customize areas of the home for your dog or cat to avoid, rather than keep contained within; however, the system can be used to limit a pet’s habitat if need be.
How do your warranties work?
When you buy into a Pet Stop® system, we’re confident you’re purchasing hands-down the best containment system on the market. This belief in the effectiveness of our products makes it possible for us to offer a lifetime warranty on most products, as well as the following simple offer: if you can find a more advanced pet fence system than Pet Stop®, we’ll buy it for you. Period.
Can I take my system with me if i move?
Absolutely. All you’ll need is wire installation to fence in the boundaries at your new location. Give us a call for more information.
Schedule a Service Call
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